Refund policy

Thank you for choosing our power solutions. We stand behind the quality and durability of our power stations. If your product does not meet your expectations, we are here to assist you.

30-Day Return Window We offer a 30-day return policy starting from the date of delivery.

Return Conditions (Important) Due to strict shipping regulations for high-capacity lithium batteries, you must retain and use the original custom packaging (including all internal shock-absorbing foam and external battery warning labels) for any returns. The power station must be in its original, like-new condition, with no physical damage, and must include all original cables, adapters, accessories, and user manuals.

Damaged, Defective, or Incorrect Items Please inspect your power station immediately upon delivery. If you experience any of the following issues, please contact our support team within 48 hours:

  • The unit was damaged during transit.

  • The unit has a manufacturing defect or fails to power on/charge.

  • The item received does not match your order. Resolution: We will cover all return shipping fees and arrange for a prompt replacement or a full refund.

Non-Quality Returns (Buyer's Remorse) If you wish to return a fully functional power station (e.g., ordered the wrong model or changed your mind), the item must be returned in resalable condition. Resolution: The customer is responsible for the return shipping costs. Please note that return shipping for heavy, high-capacity batteries can be significant. A deduction or restocking fee may apply if the original box is missing, accessories are lost, or the unit shows signs of heavy wear.

How to Start the Return Process (4 Steps) To ensure a safe and compliant return process for battery products, please do not ship the item back without prior authorization:

  • Contact Customer Service: Email us with your order number, the reason for the return, and a clear photo or short video if you are reporting a technical issue.

  • Obtain Authorization (RMA): Our technical team will review your request within 24 hours and issue a Return Merchandise Authorization (RMA) number along with specific battery shipping instructions.

  • Pack Securely: Carefully pack the power station, along with all original cables and manuals, back into its original packaging.

  • Ship the Package: Hand the package over to the designated carrier using the provided shipping label.

Refund Process

  • Inspection Time: Once the unit reaches our warehouse, our technical team will test and inspect it within 3-5 business days.

  • Refund Method: After passing inspection, the refund will be processed and credited back to your original payment method.

  • Refund Time: Funds typically appear in your account within 5-10 business days. If you do not receive it after 15 business days, please contact your card issuer or reach out to us for a transaction reference number.